1. Platform-specific purchases
CSC Media Group Limited operates online platforms that may offer paid services. The description, price, billing frequency and any platform-specific cancellation or refund terms are shown on the relevant platform before purchase.
2. Refund requests
If you believe a payment was taken in error, a paid service was not supplied as described, or you otherwise wish to request a refund, contact us promptly at contact@csc-media.com.
Please include the platform name, payment date, amount and any relevant transaction or account reference so that we can locate the payment.
3. How requests are assessed
Refund eligibility depends on the service purchased, the applicable platform terms, the circumstances of the transaction and any rights provided by law. Nothing on this page limits statutory consumer rights.
4. Subscriptions
Where a platform offers a recurring subscription, cancellation controls and the effect of cancellation will be described on that platform. Cancelling a subscription normally prevents future renewal; any entitlement to a refund for an already-paid period is determined by the applicable terms and legal rights.
5. Payment processing
Payments may be handled by third-party payment processors. Payment card details are processed by the relevant payment provider rather than being stored on this corporate website.
6. Billing enquiries
For questions about a charge associated with CSC Media Group or one of our platforms, email contact@csc-media.com.